eBook

The Credit Union’s Guide to Digital Engagement for Past-Due Members

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About the eBook

The right early-stage recovery strategy aligns what’s good for your business and what’s good for your members—and the right digital engagement strategy is what puts that plan into action. This ebook provides you with the insights and evaluation techniques to ensure that you’re partnering with the right digital engagement delivery provider for the long run.

In this eBook, we'll look at:

  • Trends in members’ communication preferences and what it means for credit unions
  • Key elements and common hurdles to build an effective engagement strategy
  • Critical questions to ask when evaluating a digital engagement provider

About Retain

Retain is white-labeled digital debt collection software powered by machine learning that helps businesses collect more and lower OpEx costs by optimizing customer communications and improving repayment rates.

TrueML Products is a fintech software company developing machine learning-driven products that enable intelligent, digital communication and prioritize customer experience for consumers seeking financial health.