See how a major credit union partnered with Retain to reduce the workload for member service representatives by 50% through automating digital debt collection communications.
As membership and delinquent accounts grew, this credit union needed a digital-first collections strategy that empowered members and member service representatives. By automating personalized emails and SMS text messages to members in the first 30 days delinquent, the credit union reduced the workload for member service representatives by 50%.
Download the full case study for more insight into how automating digital communications in your collections strategy can free up more representative time for members who need one-on-one support. Retain by TrueML Products is a white-label debt collection software that helps credit unions make member servicing more efficient.
Retain digital member engagement software was designed by debt collection industry experts to optimize credit union servicing operations by leveraging patented machine learning technology. Our platform specializes in reducing OpEx and optimizing member services by intelligently automating digital communications to improve recovery rates.
Retain provides credit unions an effective solution to optimize servicing operations and improve recovery rates. Visit www.GetRetain.com to learn more.
TrueML Products is a fintech software company developing machine learning-driven products that enable intelligent, digital communication while prioritizing customer experience for consumers seeking financial health.
