Neobank Reduces Cost Per Account by 40% Using Retain for Digital Customer Engagement in Debt Collection.

About the Case Study

Retain’s digital-first approach beats call-and-collect for online-only bank’s delinquent customer communications.

Neobanks have become popular with consumers by providing all the services of a traditional bank without the physical locations. Yet delinquencies can still happen—and the neobank’s communication strategy with past-due customers didn’t match up with their digital-only approach, instead relying on a third-party calling-based servicer. But Retain by TrueML Products offered a solution to these challenges and more with impressive results.

In this case study, we'll look at:

• Detailed challenges and uncovered inefficiencies of using third-party call-and-collect providers
• How in a head-to-head comparison, using Retain cut the neobank’s cost per account by 40%
• What a data-driven strategy can deliver compared to human-dependant operations