CASE STUDY
Major Credit Union Sees a 31% Payment Rate in 30-Day Campaign with Retain
Learn how a major credit union partnered with Retain to automate digital communications that led to an increase in customer repayments and agent efficiency.
Learn how a major credit union partnered with Retain to automate digital communications that led to an increase in customer repayments and agent efficiency.
This case study takes a deep dive into how Retain partnered with a major credit union to transform their debt collection communication strategy. By engaging accounts with personalized content through automated email and SMS text channels, the credit union saw a 31% payment rate in the first 30-days of implementation and an increase in agent efficiency.
Download the full case study to learn more about how automating digital communications can increase payment rates and free up FTEs to focus more time on other key-business objectives. With Retain by TrueML Products, reducing OpEx while optimizing the collection process is easy.
Retain is a white-label digital delivery and engagement platform that helps lenders, collectors and law firms intelligently automate their customer communications and spend less to recover more. Retain offers features and functionality including validation notices for law firms to reach effective engagement no matter where the consumer may be in the collection process. From pre-suit to post-judgement and all the stepping stones in between, using Retain for digital communication and engagement helps law firms achieve repayment faster and can scale to any portfolio size compliantly. Visit www.GetRetain.com to learn more.
TrueML Products is a fintech software company developing machine learning-driven products that enable intelligent, digital communication and prioritize customer experience for consumers seeking financial health.
